Sector
Cashier/Teller

Gender
Male

Date of Birth
05-05-1976

Visa Type
Residance Visa

Visa Expiry Date
22-12-2022

Academic Level
Bachelors Degree

Sponsor Visa Expiry Date
22-12-2022

Experience
19

Languages
English, Hindi, Malayalam,Tamil

Skills
FX Transactions, Remittance processing,Branch Operations,Teller Operations, Currency exchange, problem solving, Decision Making, problem solving

Work Experience
Professional Brief Building upon my enriching industry experience, providing expertise in managing financial transactions, and preparing periodic financial reports to support management decisions. I have demonstrated the ability to supervise corporate financial development and competency in driving teams through the implementation of strategic financial procedures and systems while establishing effective processes to drive business success. I previously worked as a Teller Supervisor with M/s. First Abu Dhabi Bank, spearheading the management of overall routine administrative, processing, and teller operations to enhance operational efficiency. I hold significant experience in implementing process improvement initiatives while coordinating with key stakeholders and business leaders from different departments. I excel at providing vital support and leadership in finance management while identifying and pursuing strategic opportunities to improve overall performance. A highly collaborative individual with a Bachelor of Commerce from the University of Calicut, India, I have succeeded in developing effective management and delegation skills. While demonstrating sound knowledge and understanding of relevant banking legislation and policies, I have demonstrated proficiency with industry-standard tools, software, and systems. I also possess a growth mindset that allows me to work in an ever-evolving environment of changing tasks and priorities. I am skilled at documenting business processes and analysing procedures to ensure their compliance with changing business requirements. An articulate communicator who can fluently speak the language of both people and business, I blend technical expertise with interpersonal skills while interacting with the cross-functional teams, clients, and stakeholders. I approach problems pragmatically and solve them in a systematic and organised manner. ????????????? To discuss my experiences, feel free to connect with me on LinkedIn, or mail me at ramzan10m@gmail.com Professional Summary M/s. First Abu Dhabi Bank | Teller Supervisor | Year - 2020 Spearheaded the management of overall routine administrative, processing, and teller operations, including problem resolution, compliance with standards, and prepared regular and ad hoc management reports to enhance operational efficiency. Achieved and exceeded sales targets through inducing product knowledge while serving as a dependable team player to assist with complex work-related matters. Played an instrumental role in evaluating and improving operational SOPs to ensure adherence to standards and regulations. Reviewed internal operations and relevant risk control on a regular basis and reporting suspicion/incidents in a timely manner. Collaborated with Branch Managers to attain adherence to prudential regulations, standard operating procedures, and relevant policies as well as promoted enduring business relationships among branches and other supporting units of bank. Earned appreciation by senior management for efficiently completing tasks assigned by Regional Operations Manager, Head of Operations Support, and Head of Retail Banking while identifying deficiency areas and introducing process improvements. M/s. First Abu Dhabi Bank | Teller | 2008 - Year Secured maximum customer satisfaction through handling cash receipts and payment transactions as per bank standards, resolving their queries and complaints, and delivering top-notch service to maintain the highest service standards. Played a vital role in cross-selling products, offering DD, TLX Transfers, and bullion sale to clients, retaining existing customers, and expanding client base as well as generated monthly Profit Reports to augment business decisions. Facilitated in cash deposit/withdrawals in UAE Dirhams and Foreign Exchange, cheque deposit, Inter account transfers while preparing foreign currency deal with Treasury for Corporate customers, and making financial entries as per bank SOPs. Performed T/Cheques buying/selling, organised collection schedule, and processed the transactions, created and modified standing orders, while managing Cash Passport and outward clearing cheques in foreign currencies. M/s. UAE Exchange Centre LLC. | Assistant Branch Head | 2003 - 2008 Steered the operations of major profit centers of the company, delivered value-plus customer service and achieved predefined qualitative and quantitative periodic targets to maximize revenue and profitability. Promoted a productive working environment through the implementation and control of standards and procedures across branch systems and processes. Commanded overall branch operations in Manager’s absence and led a team of 42 staff members of cross-functional departments, such as customer service, marketing, and support. Prepared insightful periodic reports and presented before senior management to support the business decision-making process. Ensured diversity practice in-branch through staff rotation in branch and effective management of duty times and leave days. Accomplished utmost client satisfaction through quality complaint redressal and excellent customer service as well as assured error-free completion of product cycle by streamlining support operations. Supported in-branch asset management optimization, such as cash purchase, holding, and sales, and maintained fixed and non-fixed assets, including branch, computer, and systems. Maintained strict branch security by utilizing cameras, security safe, and systems control as well as implemented anti-money laundering policy and procedures in branch and reported anomalies to the Chief Compliance Officer of company. Met and exceeded corporate targets through overseeing marketing operations to both individual and corporate segments in a professional manner. Administered overall routine teller operations, including cash management of over 250 clients’ daily footfalls, cash holding and releasing, foreign currency handling based on market intelligence, and encashment of travelers’ cheques. Ensured teller working environment in compliance with internal policies and procedures of company and recommendations of the regulator while proficiently maintaining vigilance against frauds and errors. M/s. P. A. Mohamed Ashraf – Chartered Accountant | Audit Assistant Education Same as CV Certification Same as CV

Description
Result oriented, adaptable,self motivated and multilingual customer service professional with good multitasking experience. An avid learner and a strong team player with competitive oral and written communication skills. A career oriented graduate with ov